1. Introduction

Thank you for shopping with Gaia Luxury Interiors. We want you to be completely satisfied with your purchase. If you’re not entirely satisfied, we’re here to help.

2. Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return:

  • Your item must be unused and in the same condition you received it.
  • Your item must be in the original packaging.
  • You need to have the receipt or proof of purchase.

3. Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund after inspection. If your return is approved, we will initiate a refund to your original method of payment. You will receive the refund within a certain number of days, depending on your card issuer’s policies.

4. Shipping

You will be responsible for paying your shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.

5. Exchanges

In case you prefer to exchange the product instead of a refund, the same return conditions apply. Please notify us in advance of your intent to exchange an item, so we can ensure the desired replacement is in stock.

6. Exceptions

Some items may be non-returnable or non-refundable. These include [list any specific products or categories, e.g., “custom-made items or sale items”]. If applicable, this will be clearly stated on the product page.

7. Damaged or Faulty Goods

If you receive an item that is damaged or faulty upon arrival, please contact us immediately. We will arrange for the item’s return and replacement or refund, and the return shipping cost will be covered by us.

8. Contact Us

If you have any questions or concerns about your order or this policy, please don’t hesitate to contact us at [email protected]

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